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    • How much is shipping & Handling in the United States?

    • Priority Class and Express Class shipping offered by USPS

    • Gift Certificate FAQ

    • Are other shipping methods available?

    • Will you ship outside of the United States?

    • Can I have my order shipped to a different address?

    • I am unhappy with my purchase, what can I do?

    • Can I return my purchase?

    • Do you have a store where I can go to see the products?

    • I still have a question.......??????

    • Privacy Policy


    How much is shipping & Handling in the United States? top

    We are pleased of offer FREE Standard shipping to all locations in the United States when you purchase $25.00USD of product.
     
    Order:
    Shipping:
    Up to $10.00
    $4.00
    $10.01 - $20.00
    $5.25
    $20.01 - $24.99
    $6.25
    $25.00 and up
    FREE
     
     
    We ship by USPS and the service includes Delivery Confirmation.

    Priority Class and Express Class shipping offered by USPS top

    In order to get your packages faster to you, we are now offering the option of shipping via USPS Priority Mail or USPS Express Mail. For $5 more, we will ship using USPS Priority Mail. For a flat $25 rate, we will ship via USPS Express Mail. This means that your packages travel faster to you than USPS flat rate mail.
     
    USPS Priority Mail is a 2-3 day delivery across the US.
    USPS Express Mail is a 1-2 day delivery across the US.
     
    We will still process all orders with our quickest priority no matter how you choose to have it shipped.
     
    The $5 for Priority Mail is in addition to the normal shipping, so if you buy more that $25 for the Free Flat Rate United States shipping, using Priority Mail will be $5 total. the Express Mail is a flat $25 fee, no matter how many erasers you buy.

    Gift Certificate FAQ top

    Gift Certificates purchased on www.erasercrazy.com can be redeemed on www.erasercrazy.com, only. They are not tradeable for cash. 
     
    The voucher number is manually generated and will be emailed to the email address you enter. Please make sure you are able to get emails from us. No physical paper will be mailed to you.
     
    PURCHASE
     
    The certificate must be purchased separately from any other goods, or it will charge for shipping. Select Gift Certificate in the shipping drop down at checkout. If the Gift Certificate option is selected for any purchase other than for a Gift Certificate, the order will be cancelled.
     
    Sales tax on the certificate purchase will be refunded right away for California addresses.
     
    REDEMPTION
     
    Just enter the voucher number into the gift voucher box at checkout. You can redeem one gift voucher code per new order.
     
    If you have more than one gift certificate, contact us prior to placing a product order.
     
    If your product order total is more than you have left on your certificate/voucher number, it will allow you to pay the balance through Paypal.
     
    Any available funds remaining on your certificate/voucher will stay until you spend it.

    Are other shipping methods available? top

    Our Standard shipping option is through the United States Postal Service.
    We offer First Class, Priority, and Express Mail. For international, it is shipped First Class or Priority.
     
    We can ship by UPS or FedEx for an extra charge, please email for details.

    Will you ship outside of the United States? top

    Yes, we will ship World-wide. The shipping and handling will calculate on Checkout. All International orders over 50.00USD will ship by Priority Mail with tracking and insurance for the full declared value.
     
    Order:  
    Up to $10.00 $14.00
    $10.01 - $20.00 $18.00
    $20.02 - $30.00 $23.00
    $30.01 - $50.00 $33.00
    Over $50.00 $43.00
    (All values are USD) 
     
    Due to recent delays by Customs and non-receipt of packages, orders for Italy and  Mexico will have to ship by Priority Class mail which includes tracking and insurance. After you check out, all orders to these countries will get an additonal invoice for the cost of the shipping, which is an additional fee of $20.00USD.
     
    Please understand your order must pass through your local Customs before delivery to you. It may be subject to import fees and/or taxes which have to be paid by you before your local post will release the package. We are sorry but we cannot calculate that for you at this time. Theses taxes are fees are not included in any shipping you pay to EraserCrazy.  Please check locally for more details. We cannot be responsible for any Postal or Customs delays.
     
    Please understand International orders may take 4-6 weeks to arrive. It is not un-usual for Customs departments to take two weeks or more to clear a package.
     
    If you want tracking and insurance, please contact us for details. We are not responsible for delays or lost packages once the Post Office accepts the package.
     

    Can I have my order shipped to a different address? top

    We are happy to ship to the address you enter on the Paypal payments page. It should let you update this when you are processing your payment to us. This provides a safe and secure transaction for both of us.

    I am unhappy with my purchase, what can I do? top

    We work very hard to ship your order as soon as possible. We want you to be happy with your purchase. If for some reason you are dissatisfied, please email us. We can work together to make it right!

    Can I return my purchase? top

    We do want you to be happy, please contact us with any questions or concerns.
     
    Any returns must be approved ahead of time. Returns must be made within 30 days of the original order. All returns are subject to a 15% re-stocking fee. Sorry, but shipping fees are non-refundable, including shipping to you and return shipping to us.

    Do you have a store where I can go to see the products? top

    We do not have a storefront at this time. We are looking for a new location and will let you know when we open! 

    I still have a question.......?????? top

    Please feel free to email us at info@erasercrazy.com we will get back to you as soon as we can!
     
    Or you can reach us Monday-Saturday 11am-5pm Pacific Time.
    The phone number is 951-323-0293.

    Privacy Policy top

    The information you enter for shipping your order and/or our newsletter is safe and secure. The information will not be sold or traded.

 

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